1. How do I place an order?

• To place an order, simply browse through our website, select the items you want to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your details and payment information. You’ll receive a confirmation email once your order is placed successfully.

2. What payment methods do you accept?

• We accept all major credit and debit cards, bank transfers, and mobile wallet payments. We use a secure payment gateway to ensure that all transactions are safe and protected.

3. How long will it take for my order to arrive?

• Orders are typically processed within 2-5 business days. Delivery time depends on your location, but it usually takes between 3 to 7 business days within Pakistan. You will receive tracking details once your order is dispatched.

4. Can I change or cancel my order?

• You can request changes or cancellations within 24 hours of placing the order. After this time, we cannot guarantee that the order can be modified or canceled, as it may have already been processed or shipped.

5. What should I do if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact our customer support team at +92 300 1267345 within 7 days of receiving the product. We will guide you through the return or exchange process and ensure the issue is resolved promptly.

6. Do you offer international shipping?

• At the moment, we only offer shipping within Pakistan. We do not ship internationally.

7. How do I return an item?

• If you’re not satisfied with your purchase, you can return it within 7 days of receiving the item. The product must be unused, in its original condition, and with all tags intact. Please contact our customer service at +92 300 1267345 to initiate the return process.

8. Will I be charged for shipping?

• Shipping costs are calculated during checkout based on your delivery address. You will see the total shipping charge before completing your payment.

9. How can I track my order?

• Once your order is dispatched, you will receive a tracking number along with the carrier information to track your order’s status.

10. What if I forget my account password?

• If you forget your password, simply click on the “Forgot Password” link on the login page. You’ll be asked to enter your email address, and we will send you a link to reset your password.

11. Do you offer gift cards?

• Currently, we do not offer gift cards. However, we may introduce this option in the future. Keep an eye on our website for updates!

12. How can I contact customer support?

• You can reach our customer support team via call us at +92 300 1267345. Our team is available Monday to Saturday, 10 AM to 6 PM.